QUIS™: Questionnaire for User Interaction Satisfaction™ 7.0 (ISR IP)
For more information, contact ISR External Relations Director
Jeff Coriale at email@example.com or 301.405.6604.
Kent Norman, Ben Shneiderman, Ben Harper, Laura Slaughter
The Questionnaire for User Interaction Satisfaction (QUIS™) was developed by a multi-disciplinary team of researchers in the Human/Computer Interaction Lab (HCIL) at the University of Maryland as a tool for assessing users’ subjective satisfaction with specific aspects of the human/computer interface. The QUIS™ team successfully addressed the reliability and validity problems found in other satisfaction measures, creating a measure that is highly reliable across many types of interfaces.
QUIS™ version 7.0 contains a demographic questionnaire, a measure of overall system satisfaction along six scales, and hierarchically organized measures of 11 specific interface factors (screen factors, terminology and system feedback, learning factors, system capabilities, technical manuals, on-line tutorials, multimedia, voice recognition, virtual environments, internet access, and software installation). Each area measures the users’ overall satisfaction with that facet of the interface, as well as the factors that make up that facet, on a 9-point scale. The questionnaire is designed to be configured according to the needs of each interface analysis by including only the sections that are of interest to you. QUIS™ is available in a paper or html version.
The University of Maryland has copyright and trademark protection in regards to this technology. Visit the QUIS home page.
For more information
If you would like to license this intellectual property, have questions, would like to contact the inventors, or need more information, contact ISR External Relations Director Jeff Coriale at firstname.lastname@example.org or 301.405.6604.
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Published June 17, 2007